Not-for-profit organisation SocietyWorks has launched a new, dedicated installation of its FixMyStreet Pro software for Gloucestershire County Council, through which residents can report local street, highway and environmental problems.
Gloucestershire County Council joins more than 30 other local authorities, highways agencies and other public bodies in using FixMyStreet Pro for managing inbound reports of local problems such as potholes, broken street lights and problems with highway drains.
Integrated with the Council’s asset management system Confirm, FixMyStreet Pro’s intelligent, map-based interface will make it much easier for residents to accurately report a problem and stay updated on its resolution.
With all reports and their statuses displayed on the map, the ability to subscribe to existing reports and the automatic, nationwide diversion of reports that are the responsibility of another authority, FixMyStreet Pro will improve things for customers and help Gloucestershire County Council to better manage expectations, eliminate duplication of effort and reduce avoidable customer contact, freeing up staff time for urgent cases or to help residents who need additional support.
Designed as a progressive web app, residents can choose to use Gloucestershire County Council’s branded version of FixMyStreet Pro as a website or as an app, with no obligation either way.
Cllr Dom Morris, cabinet member responsible for highways and flooding at Gloucestershire County Council said: “I am pleased to say it is now easier for people to report issues and keep updated on repair work. We are always looking for ways to be proactive and improve our highways services.
“This summer we have been trialling new methods to speed-up repairs and engineers have been working day and night to strengthen the road network. Fix My Street is another innovation that will improve things for our customers and boost efficiency. Keeping Gloucestershire moving is a top priority and the council are investing heavily in better roads for residents.”
Angela Dixon, Managing Director at SocietyWorks said: “Since its launch in 2012, every feature of FixMyStreet Pro has been built to meet the needs of councils and their residents. No two integrations of the solution are the same, because no two councils are the same, but they all benefit from its incredible ability to create an end-to-end reporting process that’s as intuitive as possible. We look forward to seeing the impact the solution has for Gloucestershire County Council and its residents.”
Try it now! Click here to be taken to Gloucestershire Highways portal to FixMyStreet where you can search the interactive map to pinpoint exactly where the problem is. You’ll have an opportunity to upload photos (and according to their website, reports with photos are fixed more quickly) describe the problem, and enter your contact details to be kept updated with the progress of your report. You’ll also be able to see where others have reported issues and uploaded their photos.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.